Having relied on Jim Hood (The Computer Doctor) for the several years he & `ohana lived in Waimea, I panicked when he announced they would be moving to the mainland. Jim is always respectful, professional and encouraging! …. There is no question regarding his top-notch quality in skills, knowledge, service and counsel! My concern was “What will we do without him!?” ~ I had been one of his Senior Citizen clients, with a not very solid confidence in my computer abilities and hoped he would be my “forever technical support/computer guy!”
I experienced a 1-hour “check-up & maintenance” session with him yesterday, and am motivated to assure anyone who feels skeptical (as I did) about him being as “available” to us from the distance created by his relocation — my testimony today is to reach out and let you know that his system for ongoing “virtual” technical support is amazing! He is still available to us (maybe even more so?)
We need not worry about the loss of his expertise! Connecting with him is easy, convenient, effective and tangible! I recommend trying it to settle any concerns you may have!Lorraine Flanders Urbic — Waimea, Hawai`i Island
Jim Hood was wonderful to work with as he ‘fixed’ my non-functioning LENOVO which I recently purchased from OFFICE MAX in Kona. He was patient as I asked questions & he answered them to the level of my understanding. He is brilliant, professional & it was obvious to me he knows the business. He is friendly – wonderful to work with. Thank you Jim. Puanani Woo, a grateful customer.”
— Genevieve Puanani W.
Jim responded very well. He is professional, friendly and honest. He resolved my issue in very short time and took the time to install a platform to accomplish my needs. Highly recommend his services at any time. Thanks, Jim… great job!”
— Craig P.
Jim and his team are exceptionally good. This is very important to me as I use MacBook products for investment and of course for the communication and family contact things. He arrives when promised and informs if something (prior client) will delay him a few minutes. He has resolved several problems for me over the past 5 years including setting up new equipment and Net Gear wifi transmitters, all at reasonable costs.”
— Al D.
We have used Jim ever since we first used him and have no intention or desire to use anyone else. This also includes Jane and everyone that we have met that work with Jim.”
— Tony C.
Jim Hood, the Mobile Computer Doctor, has been terrific in maintaining and updating our PC and Printer. We really appreciate his team’s ability to remotely access our computer with our permission in order to solve issues efficiently. We enthusiastically recommend Jim and his company.”
— Ken M.
Jim and his team are highly professional. They have resolved all my problems whenever called upon and I would highly recommend Jim and his team.”
— Diane B.
I am 73 years old and whenever I have a problem with my computer I call Mobile Computer Doctor and Jim Hood always comes through with excellence in service and solves the challenge I have at that time. My latest challenge was to get Microsoft Word and Excel installed on my computer, which Jim did by remote connection and now I have both on my computer and ready to utilize for the work that I have to do currently. Thank you so much!”
— Tina S.
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