Mobile Computer Doctor has been serving North and West Hawaii on the Big Island since 2004. Our service area includes Waimea, Waikoloa village, the resort area along the Kohala Coast, Honokaʻa, Paʻauilo, Hawi & Kapaʻau.
The company is owned and operated by Jim Hood. If you need some assistance with your computer, please call us at 808-640-6662 or e-mail us at jim@computerdochawaii.com
About Jim Hood
I started fixing computers my freshman year in college at Illinois State University. I was employed by the Computer Services department, and was part of a small team responsible for keeping things running in a lab with 200 Windows computers and 150 Macs that was used by over 12,000 students and professors every week.
My time was split pretty evenly between keeping the computers working and answering questions/solving problems for 30-40 people a day, so I became quite comfortable woking with both machines and people. Every semester, I would get thank you cards from professors expressing their gratitude for my help in keeping their classes running smoothly, and it felt great being acknowledged and appreciated for my work!
Even though I graduated with a B.A. in psychology, and a M.A. in gerontology, I decided upon graduation that I was enjoying the combo of working with computers and people so much that I was going to keep at it, and here I am 14 years later, still loving what I do!
What Makes Mobile Computer Doctor Different?
I like to think that I specialize in fostering a good relationship between the user and their devices. Whether you know it or not, you are in a relationship with your computer, and I think what makes my approach different is my emphasis on this relationship, rather than just focusing on the computer itself. Without the user, the computer is just a box of plastic and metal, but when paired with the user, the computer becomes a tool of almost limitless potential.
While I do offer the same hardware and software repair services that most computer technicians offer, like virus removal, hard drive replacement, or upgrades, what I really enjoy doing is pairing a person with the right hardware and software to help them do what they are passionate about doing, whether that is digital photography, graphic design, drafting, writing, or just about anything else you can think of!
I absolutely love helping people empower themselves through the use of technology. From helping a new business get off the ground by helping setup their computers or a website, to teaching a tutu how to use Skype so she can keep in touch with her granddaughter who just went to the mainland for college, I love it all.
Meet Our Mobile Computer Doctor Team:
Jim moved off island in 2022 so is only available for remote work, but we have two on-island technicians who may be available to assist with your on-site needs: Sam Cash and Cary Hoy.
Cary Hoy
Born in Kailua Kona and raised in beautiful Kamuela on the Big island of Hawaii, Cary is truly a nerd by profession. Bringing his passion for excellence with him into the tech landscape, he has made it his goal to provide honest, transparent and intelligent design to his business in tech support. Building and repairing computers has been an adventure of his for over a decade, as well as consulting in the realm of digital asset management, integrating appliances with smart home utility and creating cohesive flow with in-home and enterprise electronic systems. He is passionate about cryptocurrency, cyber security and scam prevention and intervention. When not hard at work helping inhabitants of the Big island with their technical concerns he enjoys spending time with his wife and daughter and cooking fine fusion cuisine.